Refund and Cancellation Policy
Effective Date: May 24, 2026
Thank you for purchasing from us
This Refund and Cancellation Policy explains the terms related to purchases of digital products from our website.
1. Digital Products
KidsKool Tuition sells digital educational products including:
- Printable worksheets
- Educational PDFs
- Learning activity sheets
- Study materials
- Downloadable learning resources for children
As these are digital products delivered electronically, special refund conditions apply.
2. No Cancellation Policy
Once an order has been successfully placed and payment is completed, cancellations are generally not allowed because digital products are delivered instantly or made accessible immediately after purchase.
Please review product details carefully before making a purchase.
3. Refund Eligibility
Due to the nature of downloadable digital content, all sales are generally final and non-refundable.
However, refunds may be considered under the following situations:
- Duplicate payment made accidentally
- Payment deducted but product not delivered
- Corrupted or inaccessible file
- Wrong product delivered due to technical error
- Major technical issue preventing access to purchased content
4. Non-Refundable Situations
Refunds will NOT be issued in the following cases:
- Change of mind after purchase
- Accidental purchase by the customer
- Lack of usage of downloaded files
- Incompatibility with customer devices/software not mentioned in product requirements
- Failure to read product description properly
- Delay caused by internet connectivity issues on the user side
5. Refund Request Timeline
Any refund request must be submitted within 7 days from the date of purchase.
Requests submitted after this period may not be eligible for review.
6. Refund Processing
If a refund request is approved:
- Refunds will be processed to the original payment method used during purchase.
- Processing time may vary depending on the payment provider or bank.
- Typically, refunds may take 5–10 business days to reflect.
7. Replacement or Support
Before issuing a refund, we may first attempt to:
- Re-send download links
- Provide replacement files
- Resolve technical issues
- Offer customer support assistance
8. Contact for Refund Issues
For refund-related concerns, please contact us through:
Please include:
- Order details
- Payment information
- Description of the issue
- Screenshot (if applicable)
9. Policy Updates
We reserve the right to modify or update this Refund and Cancellation Policy at any time without prior notice.
Updated versions will always be available on our website.
Last Updated: May 24, 2026
